Salesforce customers see service returning to normal after global outage

As thousands attend annual conference in San Francisco, customers get 'severe delays, intermittent errors, and inability to access services'

UPDATED An hours-long Salesforce outage on Wednesday hit customers with severe delays, intermittent errors, and inability to access some services, according to the SaaS vendor's status page.

The outage hit hundreds of instances throughout the world, including the USA, Japan, India, the UK, France, and Germany.

The service disruption was first reported around 0930 BST (0830 UTC) on September 16. An update at 1219 BST (1056 UTC) said the company had validated and rolled out a fix, and customers were seeing service return to normal. 

REG AD

A previous update at 1010 BST (0910 UTC) by the CRM giant said its investigation indicated that "requests are stalling while waiting on a response from an internal login service, which is using up available server resources."

REG AD

The vendor added: "Customers continue to experience severe delays, intermittent errors, and inability to access some services. This also affects support case creation."

Salesforce's customer list is a roll-call of global giants from all industries, including include Amazon, Walmart, Coca-Cola, Toyota, and IBM.

The outage came at a bad time for the SaaS company. Yesterday, it kicked off its annual conference, Dreamforce, in San Francisco. More than 40,000 people are expected to attend in person, with in excess of 200,000 people registered to attend online. ®

Updated at 1109 BST (1009 UTC) on September 16, 2026, to add:

Salesforce said in its latest update that it is "no longer pursuing restarts as a path to remediation. Customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation."

It promised a further update in 30 minutes or sooner if additional information becomes available.

Updated at 1142 BST (1042 UTC):

Salesforce said increased load on a core system component had limited its capacity to process requests. The company is testing a fix on one instance and plans to deploy it across its fleet once validated.

REG AD

Updated at 1200 BST (1100 UTC):

Salesforce said the fix had been successfully validated on a test instance and would now be deployed across all affected instances.

Updated at 1227 BST (1127 UTC): 

Salesforce said the fix was being rolled out "fleetwide" and that customers were seeing service return to normal.