MCMC finds 23 internet quality breaches in Muar, takes action against telcos

Deputy Communications Minister Teo Nie Ching said the audit, conducted on six service providers between Jan 1 and Oct 1, found that only 18 of the 34 locations assessed in Muar met the Mandatory Standards for Quality of Service (MSQoS). — Choo Choy May

First Published: Wednesday, 11 Nov 2026 1:52 PM MYT

KUALA LUMPUR, Nov 11 — The Malaysian Communications and Multimedia Commission (MCMC) has issued eight non-compliance notices to telecommunications companies after an audit this year uncovered 23 breaches of internet service quality standards at 16 locations in the Muar parliamentary constituency.

Deputy Communications Minister Teo Nie Ching said the audit, conducted on six service providers between Jan 1 and Oct 1, found that only 18 of the 34 locations assessed in Muar met the Mandatory Standards for Quality of Service (MSQoS).

“Of the 23 cases of non-compliance identified, 18 have been resolved through network improvements, while MCMC is taking follow-up action on the remaining five, including requiring service providers to submit plans to improve their services.

“Failure to comply with these directives may result in enforcement action under existing laws,” she said when replying to a question from Syed Saddiq Syed Abdul Rahman (MUDA-Muar) in the Dewan Rakyat today.

Syed Saddiq had wanted to know the measures to address poor internet service quality and limited connectivity in parts of Muar, despite data from the National Digital Network Plan (JENDELA) showing 100 per cent coverage in Parit Amat, Sungai Kelat, Tanjung Tohor and Sungai Muda.

Teo said internet coverage in populated areas of the Muar parliamentary constituency had reached 99.98 per cent under JENDELA, but high coverage rates did not necessarily mean users would experience the same quality of service everywhere.

She said internet service quality could also be affected by network congestion, disruptions to telecommunications infrastructure, and local geographical and environmental conditions.

To address connectivity issues, she said CelcomDigi and U Mobile had completed two Portable Base Transceiver Station (PBTS) towers in Tanjung Tohor and Sungai Terap following complaints from the Muar parliamentary office in November 2025.

Meanwhile, Teo said Maxis is building a new telecommunications tower in Sri Menanti, which is expected to be completed next month, while network improvements in Parit Amat were carried out in December 2025.

“Three more telecommunications towers are also being built under the JENDELA initiative in Kampung Sungai Muda, Kampung Sungai Balang Kechil Darat and Kampung Sungai Balang Darat.

“Construction is under way, and the towers are expected to be completed and operational by December 2026,” she said. — Her