Salesforce suffers global outage amid Dreamforce shindig

As thousands attend annual conference in San Francisco, customers get 'severe delays, intermittent errors, and inability to access services'

UPDATED A Salesforce outage is hitting customers with severe delays, intermittent errors, and inability to access some services, according to the SaaS vendor's status page.

The outage has hit hundreds of instances throughout the world, including the USA, Japan, India, the UK, France, and Germany.

The service disruption was first reported around 0930 BST (0830 UTC) on September 16. An update at 1010 BST (0910 UTC) by the CRM giant said its investigation indicated that "requests are stalling while waiting on a response from an internal login service, which is using up available server resources."

REG AD

The vendor added: "Customers continue to experience severe delays, intermittent errors, and inability to access some services. This also affects support case creation.

REG AD

"We've attempted a rolling restart on one of the impacted instances to see if that resolves the issue," it said, promising another update before 1100.

An update at 0945 BST (0845 UTC) said the company was probing an issue affecting multiple instances across all regions, and some customers are also unable to submit new support cases through the Help portal.

"We're investigating the issue," it said.

Salesforce's customer list is a roll-call of global giants from all industries, including include Amazon, Walmart, Coca-Cola, Toyota, and IBM.

The outage comes at a bad time for the SaaS company. Yesterday, it kicked off its annual conference, Dreamforce, in San Francisco. More than 40,000 people are expected to attend in person, with in excess of 200,000 people registered to attend online.

The Register has contacted Salesforce for a comment.®

Updated at 1109 BST (1009 UTC) on September 16, 2026 to add:

Salesforce said in its latest update that it is "no longer pursuing restarts as a path to remediation. Customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation."

REG AD

It promised a further update in 30 minutes or sooner if additional information becomes available.

Updated at 1142 BST (1042 UTC) on September 16, 2026, to add:

Salesforce said increased load on a core system component had limited its capacity to process requests. The company is testing a fix on one instance and plans to deploy it across its fleet once validated.