Unified 911 logs over 96,000 emergency calls in 10 months – DILG

MANILA, Philippines – The government’s Unified 911 emergency hotline recorded 96,447 calls in the first 10 months of 2026, with a reported efficiency rate of 96.64%, the Department of the Local and Interior Government (DILG) said Tuesday.

The logged calls from Jan. 1 to Oct. 30 involve police assistance, fire emergencies, medical concerns, search and rescue operations and cases of violence against women and children, the DILG said.

READ: Cambodia, Vietnam look to PH for 911 blueprint

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The Unified 911 was launched in September 2025 as the country’s single emergency hotline for police, fire, medical and rescue assistance.

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The interior department said emergency assistance is facilitated within an average of three to five minutes, with some cases receiving services within one to two minutes.

The DILG cited three cases in which emergency assistance arrived within two minutes.

In Goa, Camarines Sur, a transport vehicle reportedly reached a diabetic man experiencing severe stomach pain within a minute of a call for medical assistance.

A Bureau of Fire Protection (BFP) ambulance crew also reportedly responded within a minute to a heart attack report in Tanjay City, Negros Oriental.

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Meanwhile, in General Luna, Surigao del Norte, a motorcycle accident victim reportedly received an emergency response within two minutes and was brought to a medical center for treatment.

The DILG said the cases highlighted the need for a reliable and coordinated emergency response system, particularly during situations that require immediate assistance.

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On Monday, a US-based company behind the country’s Unified 911 service seeks to expand its operations in Southeast Asia, saying the Philippines’ emergency response system could become a model for Cambodia and Vietnam.

Next Generation Advanced (NGA) 911 said officials from both countries had expressed interest in learning from the Philippines’ efforts to modernize its emergency response services. With a report from Bernadette Nicole Pineda