Adnan Sami slams airport service: Singer alleges rude staff

Adnan Sami’s latest trip didn’t just come with a long flight delay; it came with treatment he found hard to accept. The singer opened up about what happened to him at Mumbai Airport’s Terminal 2, and his displeasure with the airport’s handling of the situation was clear.

Adnan Sami’s trip turns sour at Mumbai airport

Taking to X (formerly Twitter) with a lengthy post, Adnan opened by slamming Pranaam Services at Mumbai Airport T2, writing, “Shame on Pranaam Services at Mumbai Airport T2!” He noted that he has relied on the service for years and was one of its first customers, but said his latest experience fell well short of what he’s used to.The singer said that when he reached the airport, there was no one to receive him and his team, despite the staff having phoned them earlier to confirm their arrival.

The frustration deepened when their Air India flight was pushed back by five hours. He alleged that the Pranaam team was already aware of the delay but only told them after they had cleared the entrance security. Had they been informed sooner, he said, they could have waited comfortably at home.

Adnan Sami’s complaint about the staff member on her phone

He was also unhappy with the female staff member assigned to assist them. According to him, she was preoccupied with her phone and failed to show up when it was time to take them from the lounge to the boarding gate, sending a porter to escort them.

According to Adnan, the porter was just as clueless about where the staff member was. After the buggy ride to the gate, he had to search for the staff and finally found the member sitting in a corner, chatting away on phone. The singer said the female staff only stopped after he scolded her. Things didn’t improve from there. The departure gate was packed, yet she apparently didn’t know how to take them through the First and Business Class section, which was sitting empty.

Adnan said his team was left to navigate the crowd on their own.

Adnan Sami calls the staff member ‘completely rude’

He further claimed that when the staff member was questioned about her conduct, she offered no apology and chose to argue back instead, after which she was quickly stopped. Calling the entire experience unprofessional, he wrote, “The female staff member assigned to us was completely rude! First, she was consistently on her mobile phone. When it was time to escort us from the lounge to the departure gate, she failed to show up.

Instead she sent the porter.”He also made it clear that this was far from a one-off problem with the service. Expressing his frustration, he wrote, “This is the 2nd time Pranaam has misbehaved. You charge for these services and have a monopolistic attitude which is extremely arrogant, infinitely annoying & egregiously disrespectful!”.While posting his complaint, Adnan also brought it to the attention of Mumbai Airport’s official X account, the Adani Group, Gautam Adani, and the Airports Authority of India by tagging them.

Adnan Sami slams the airport’s chatbot reply

Besides the staff’s conduct, Adnan was also displeased with the reply he got from Mumbai Airport’s chatbot after lodging his complaint. He found the response generic and condescending, and questioned why the bot was addressing customers so casually rather than in formal language. Taking another jab at the airport’s handling of the matter, he wrote, “Also, if you lack the manners, then at least program some manners into your BOTS how to address clients formally – We’re on first-name basis? Really?? If you can use a computer to reply me, then use it to figure out when I was flying too! Laziness personified! ‘Kuch Tameez aur Tehzeeb seekhiyay.

.Hadd hai!!’”.

Adnan Sami’s popular songs

Over the years, Adnan Sami has delivered a number of hits that music lovers still enjoy. Among his most popular songs are 'Tera Chehra', 'Kabhi To Nazar Milao', 'Lift Karadey', 'Bhar Do Jholi Meri', 'Aye Udi Udi Udi' and 'Ishq Tamasha', to name a few.