How to change phone number, email on JAMB portal

The Joint Admissions and Matriculation Board has introduced a procedure for candidates who have lost access to the phone numbers or email addresses linked to their JAMB profiles.

The board announced the development in a video shared on its X handle on Wednesday, outlining the process candidates must follow to update their details.

The new arrangement is expected to assist candidates who can no longer access their registered SIM cards or email accounts and have consequently been unable to receive examination-related notifications or access their JAMB profiles.

“Candidates who lost their SIM card can now swap it with a new one. And those who also lost access to their email addresses on the JAMB portal can now change to a new one,” JAMB said.

How to change your phone number or email on JAMB portal

Candidates seeking to use the service are required to complete the following steps:

1. Obtain a court affidavit

Candidates must first visit a High Court and obtain an affidavit supporting their request to change their registered phone number or email address.

2. Access the JAMB e-Facility

After obtaining the affidavit, candidates should log into their JAMB e-Facility account.

3. Select ‘Penalties’

On the e-Facility dashboard, candidates should select the ‘Penalties’ option.

4. Choose SIM Swap/Email Change

Under the Penalties section, select ‘SIM Swap/Email Change Penalty Payment.’

5. Pay the required fee

Candidates should make the prescribed payment through the JAMB portal.

6. Visit a JAMB office

After payment, candidates are required to visit a designated JAMB office to complete the process.

JAMB said the service is available only at designated JAMB PTC/PRC Centres.

7. Provide profile details

At the centre, candidates will be required to provide their profile code and existing GSM number.

8. Complete biometric verification

The candidate will undergo biometric verification as part of the process.

9. Upload the affidavit

The scanned copy of the court affidavit obtained earlier must also be uploaded to complete the request.

Who is eligible?

JAMB said the service is intended for candidates with genuine cases of lost access to their registered GSM numbers or email addresses.

The board also stated that the service can only be used once, urging candidates to ensure that the new details supplied during the process are accurate.