Malaysia’s TuJu app struggles after Anwar suggests switching from Waze

Malaysia’s highway authority is working to resolve technical disruptions affecting its TuJu navigation application following a sharp increase in users.

In a statement on Thursday, the Lembaga Lebuhraya Malaysia (LLM) said the matter was being resolved together with the application provider Prosignal Consortium.

LLM said the surge in users came after Prime Minister Anwar Ibrahim suggested that the public consider using a locally developed navigation application instead of Waze.

“We apologise for the inconvenience caused, and efforts are under way to identify the cause of the disruptions, restore system stability and improve the application’s capacity to accommodate more users,” the statement added.

LLM said feedback on navigation functions, route information accuracy and the overall user experience was also being taken into account. “Improvements will continue to be made to ensure that TuJu provides a more stable, accurate and user-friendly service,” it added.

TuJu, introduced on November 26 last year, is a highway navigation application developed by Prosignal in collaboration with LLM. Besides travel information, the application provides updates on traffic conditions, highway facilities and emergency help to support motorists during their journeys.

LLM said efforts to strengthen the application would go beyond system stability to include improvements to navigation functions, information accuracy and its ability to meet users’ needs.

It added that, in line with the government’s focus on strengthening cybersecurity and national digital sovereignty, LLM would continue to work with the Works Ministry, the National Cyber Security Agency and relevant parties to strengthen the local navigation ecosystem.

“This would include addressing security and data governance concerns. We thank the public for their patience and feedback, and we assure users that the issues raised would be taken seriously,” it said.

“Further updates on the recovery and improvement efforts would be shared through LLM’s and TuJu’s official channels.”

Users can submit complaints or feedback about the application via email to feedback@prosignalconsortium.my.

The government is encouraging the public to use TuJu as an alternative for road navigation needs. Anwar had proposed the alternative due to security risks concerning information and data on citizens’ movements, given that Waze is subject to the laws of the Israeli government.