Apple acknowledges iPhone Duo display ‘issue’ after reports of cracked screens
Apple says a ‘small number’ of iPhone Duos have shown the cracked inner screen problem and that owners should contact AppleCare.
Apple says a ‘small number’ of iPhone Duos have shown the cracked inner screen problem and that owners should contact AppleCare.
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Photo: Amelia Holowaty Krales / The Verge
is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme.
Following reports of iPhone Duos with cracked and broken inside screens, often showing a bright line running from the center to the right side, Apple says in a statement to Bloomberg and 9to5Mac that it’s aware of “an issue impacting the inner display” on a “small number of iPhone Duo units.” If your iPhone Duo is affected, Apple says to contact AppleCare for a replacement.
Shortly after launch, iPhone Duo users started reporting similar issues where the hinge would tighten, and opening the device caused a crack and the distinctive bright lines on the display. One user in Australia said that an Apple Store replaced their unit “on the spot.”
This weekend, iFixit published its teardown of the phone and gave its perspective on why some phones might be cracking. Where the damage has been happening, iFixit shows how the foldable screen might be pushing against a center bar.
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KioskNews shows a cleaned-up reading view extracted from the publisher’s page — the original always lives on their site, not ours.