Amazon is trying to crush class-action suits before they get started
An update to its terms and conditions requires all disputes be resolved through arbitration.
An update to its terms and conditions requires all disputes be resolved through arbitration.
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is the Verge’s weekend editor. He’s covered the tech industry for over 18 years and knows a thing or two about synths.
On Friday, Amazon customers received an email alerting them to an update to the site’s terms and conditions. Most notably, it stated that disputes would now be resolved through arbitration and said users agree to a class action waiver.
Amazon framed this as a “fast and efficient” way to resolve issues, but it notably would prevent customers from seeking the involvement of a judge or jury in most circumstances. Customers can still take Amazon to small claims court in certain circumstances, though payouts are often limited to a few thousand dollars.
The relevant sections of Amazon’s legal policies page now read:
YOU AND WE AGREE THAT ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO YOUR USE OF ANY AMAZON SERVICE, OR TO ANY PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY AMAZON OR THROUGH AMAZON.COM, WILL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT …
Class Action Waiver. YOU AND WE AGREE THAT ANY ARBITRATION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION. You and we may only seek or obtain individualized relief in arbitration, and claims or requests for public injunctive relief or relief where you or we act in a representative capacity are not allowed.
Amazon had removed similar language in 2021 as it faced growing legal challenges from users over privacy concerns relating to Alexa and its Echo speakers. It’s also faced class action suits over the years regarding product returns and its Prime membership. Rather than let those sorts of cases go to court, Amazon’s new terms would seek to resolve larger disputes through mass arbitration rather than mandatory 1-on-1 arbitration hearings.
The agreement might not hold up in court, however. Plaintiffs and attorneys could still seek class action suits, and a judge would decide whether to let the case proceed.
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