Hong Kong 999 callers can send real-time audio, video data from 2028: Chris Tang

Callers to Hong Kong police’s 999 hotline will be able to send real-time audio and visual information to the emergency call centre using instant messaging apps in 2028, Secretary for Security Chris Tang Ping-keung has said.

The security minister revealed the timeline for the upgrade on Thursday, a day after Chief Executive John Lee Ka-chiu announced in his latest policy address that three new functions were set to be introduced to enhance 999 call services.

Alongside providing “real-time audio, image and video data” to help the centre appraise situations, the new features will ensure crucial data can be instantly sent to the Fire Services Department to help fast-track rescue efforts.