PNP goal: Raise Unified 911 efficiency from 96.15% to 100%

MANILA, Philippines—The Philippine National Police (PNP) leadership has challenged its personnel to achieve a 100-percent efficiency rate in handling Unified 911 calls, up from 96.15 percent recorded in the first eight months of 2026.

“An efficiency rate of 96.15 percent is a strong performance, but for a service as critical as Unified 911, every second matters and every call could mean a life,” said PNP chief Gen. Jose Melencio Nartatez, Jr. in a statement on Sunday.

“We must not be satisfied with what we have achieved. Our goal is 100 percent efficiency because every caller deserves a swift, reliable, and life-saving response from the PNP,” he added.

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Nartatez said the PNP’s planned use of its 2027 budget would include investments in response equipment and other assets to improve police personnel’s ability to respond to emergencies.

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He said the PNP would equip its personnel with the resources needed to respond more quickly and appropriately to emergency calls.

Earlier, 73 more motorcycles were provided to the National Capital Region Police Office (NCRPO) to boost its emergency response, especially in areas where road conditions make it difficult for larger vehicles to pass.

“We are investing in the right assets and capabilities so our personnel can act faster, reach those in need sooner, and deliver the appropriate assistance when every second counts,” Nartatez said.

The Unified 911 Hotline serves as the country’s central emergency response system, receiving calls for police assistance, firefighting, search and rescue, ambulance services and other urgent concerns.

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Emergency 911 Executive Director Francis Fajardo previously said the hotline can use geolocation to determine a caller’s location, although the feature is still being refined.

READ: 911 says still working on ‘perfect’ geolocation

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Authorities earlier looked into a complaint from an actor who claimed that he waited 10 minutes for a 911 dispatcher to respond after calling for help when his father suffered a heart attack.  /gsg