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Tuesday, October 6, 2026

Banks still refusing credit cards, watchdog says

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Islanders are still struggling to get credit cards despite personal data changes to make it easier to apply for one, a consumer council has said.

The changes which came into force on 30 July meant the government could securely share personal data with UK credit reference agencies, which had been seen as the main barrier to successful applications.

However, the Jersey Consumer Council said several providers had still refused applications and called for the government to work closer with businesses and banks.

A spokesperson for Jersey's government said it had "engaged with providers throughout this process" and whether products were offered in the island "remains a commercial decision".

Carl is standing in a pedestrianised town square, wearing a red and blue checkered shirt. Trees, shopfronts and a sculpture are visible in the background, with a shallow depth-of-field creating a blurred backdrop.

Image caption,

Carl Walker from the Jersey Consumer Council said credit card companies may need convincing to bring their business back

Carl Walker, from Jersey Consumer Council, said credit card companies would need to be reminded of the change which had allowed more information to be shared.

"The last time they were involved... Jersey was slamming the door shut, so they have switched off and turned their attention elsewhere," he said.

"We're pushing the government to write them an official letter to say this piece of legislation has now changed, Jersey's now open for business... and then leave it up to them whether they decide they to come back or not."

A spokesperson said the government had "successfully delivered a project to share islanders' data with credit reference agencies".

"This was a key issue identified by the industry as an obstacle to providing credit cards in Jersey," they said.

"It remains a commercial decision for providers to decide whether to offer their products or services, including credit cards, in Jersey.

"The government has engaged with providers throughout this process... and will continue to do so."

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