Common problems with Amazon Alexa and how to fix them

Some of the most common Alexa problems have very easy solutions.

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Utilizing Alexa has become increasingly accessible since its release, with heaps of different Echo Dots and Shows to choose from alongside accessories like the Echo Auto and Echo Buds. You don't even need a physical device to access the service anymore with the new rollout of Alexa+. With so much proliferation, however, comes more and more room for things to go wrong.

At this point, it's entirely possible to design an entire smart home built on the back of Alexa. You can control your lights, sound systems, television, and security system all in one place, and set Routines to make them all work day-to-day with minimal effort. Of course, this doesn't come without downsides — aside from concerns surrounding the fact that Alexa is technically always listening, if you're reliant on Alexa, small common problems can have a big impact. Thankfully, they've also got easy solutions.

Fixes for common Alexa problems

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If your Alexa doesn't understand you

If your Alexa doesn't seem to understand your voice, try setting up a Voice ID:

1. Open the Alexa app.

2. Select More, then Settings.

3. Select Account Management and select your profile.

4. Select Voice ID and follow the instructions.

You can also say, "Alexa, learn my voice" to the same effect.

If your Alexa is too talkative

If your Alexa's long-winded responses have become a bother, there are a couple of different methods you can try: Brief Mode and changing her personality type to Brief. The latter is one of several Alexa personality settings and will edit out things like filler statements while still speaking to you. The former is even more concise, often changing what would typically be a verbal response into a short sound cue to let you know you've been heard.

To turn on Brief personality:

1. Open the Alexa app.

2. Open Devices.

3. Select your device, then select Settings.

4. Select Alexa's Personality Style and choose Brief.

To turn on Brief Mode:

1. Open the Alexa app.

2. Select More, then Settings.

3. Select Voice Responses.

4. Turn Brief Mode on.

Both of these settings can also be enabled verbally by saying, "Alexa, enable Brief Mode" or "Alexa, change your personality style to Brief."

If your Alexa keeps waking to random words

If normal conversation keeps activating your Alexa, try changing your Wake Word to something less common:

1. Open the Alexa app.

2. Select Devices, then select your device.

3. Select Device Settings, then Wake Word.

4. Choose a new Wake Word and hit OK.

You can also say, "Alexa, change your Wake Word." Unfortunately, the Wake Word can't be customized and must be chosen from a list.

If Alexa is playing from the wrong speaker

If you have multiple Alexas and it's playing music or other sounds through the wrong one, it's worth placing your devices into Groups based on the room they're in. Then, you can say things like, "Alexa, play music in the bedroom," to ensure the right speaker. To set up Groups:

1. Open the Alexa app.

2. Select Devices.

3. At the top, where you can find Groups, select New Group, then tap Create a room or device group and follow the prompts to customize the Group.

Tips for a buggy Alexa

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Sometimes, an Alexa can just be completely unresponsive. If your Alexa can't seem to hear you, it's first worthwhile to try to eliminate other loud noises that might be causing interference. If that doesn't work, make sure that your Alexa isn't muted by checking for a solid red light (a ring of light on speaker devices or a red bar with a mute icon on screen devices). To unmute the device, find the mute button, which is typically on the top or side of the device, and press it to unmute.

If muting wasn't the cause, the next best course of action is a simple restart, which can be done by unplugging the device for a few seconds, then plugging it back in — this solution applies to other issues like general lag or freezing, too. It's also possible the problem is related to a poor Wi-Fi connection, which could be solved by restarting your router via the same unplug method. Sometimes, though, bugginess is something that has a software root cause. It's always worth checking for a software update by saying, "Alexa, check for software updates." If there is one, the device will automatically update, hopefully solving the issue.