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Thursday, August 27, 2026

數字辦下半年推4個1823 AI效能提升項目 智方便今年內推AI助手

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數字辦正就1823服務開發4個AI效能提升項目,料於今年下半年陸續推出,包括將來電語音內容實時轉換作文字並自動生成個案撰要、自動擷取電郵投訴個案資料、分析電郵並自動識別需優先處理的個案,提升接收訴求、分派個案及數據分析的效率,讓前線人員更專注處理查詢。另外,智方便將於今年內推出AI助手,提供24小時支援,市民只需輸入問題,就可獲即時解答。

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