Microsoft says changes applied to fix outage not working 'as expected'

Microsoft outage status update: Company says that the changes applied to fix outage not working 'as expected' (Image source: AP)

The ongoing Microsoft outage may take longer than expected time to get fixed. In a latest update on X, the company said that the fix is “not taking as expected” and the software giant is “identifying alternate workstreams that can be applied”.

“We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected,” Microsoft 365 Status shared in its latest update. “We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances,” the company added.

Microsoft 365 outage impacts email, Teams, Copilot and other services

Microsoft 365 outage has affected Microsoft's email, workplace communication and cloud-based services.

According to website performance platform Downdetector, nearly 130,000 users worldwide reported problems at the peak of the outage.Users reported difficulties accessing Outlook, sending and receiving emails and loading inboxes. Thousands also reported disruptions to Teams, Microsoft's AI assistant Copilot and other Microsoft 365 applications. In its initial response to the outage, Microsoft said it was investigating reports of users experiencing problems accessing Exchange Online mailboxes through multiple connection methods.

The software company later identified elevated load across part of its infrastructure as a likely reason for the connectivity errors. It said several servers had become unexpectedly unavailable after failing automated health checks, shifting additional traffic onto the remaining infrastructure. In its update, Microsoft clarified that the elevated load was not being caused by an overall increase in traffic, but by the reduced availability of servers.

Here’s what Microsoft said in its latest update

"We’ve monitored the status of the changes applied to improve serviceability and confirmed they're not taking as expected. We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as https://msft.it/6013xBHsf if the admin center is not available to you."

Microsoft 365 outage: Federal government departments impacted

Due to the ongoing outage, several federal agencies have issued notices saying they are not receiving communications due to the outage. The Department of Foreign Affairs and Trade (DFAT) published this statement on its website: “Due to the global Microsoft outage, all urgent sanctions enquiries should be directed to the Australian Sanctions Office by telephone”.“As of Friday 13 November 2026, there is a broad service disruption affecting DAFF messaging due to the current Microsoft D365 outage. As a result, clients may not be able to send emails to or receive emails from departmental systems,” the Department of Agriculture, Fisheries and Forestry (DAFF) wrote in the notice issued.